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Frequently Asked Questions
Here are some FAQs that our customers
ask, which define and differentiate us from other tools and service companies
in the industry.
What are some of the criteria that are used
to defined the value of your products ?
If you answer "yes" to any of the questions below, you qualify as someone
who can benefit from using our products.
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Are you tired of shopping for Performance
Management solutions from different vendors?
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Do you want to improve the "speed-to-fix"
performance related problems?
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Are you tired of not knowing whether your
application can scale with users?
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Are you baffled by how many users your
systems can really support?
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Would you like to do a quick "Launch
Readiness Test"?
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Would you like a quick "Performance Audit
test"?
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Are you wondering, "if my system cannot
support forecasted # of users, what next?"
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Are you tired of buying expensive tools, and
you use only 10% of their advertised functionality?
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Are you wary of using tools that cannot scale
to meet your testing needs?
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Are you having difficulty putting a large lab
together to test your application/server
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Are you a global company, and is it important
that customers can reach you worldwide?
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Are you tired of paying to train your engineers
on new Performance Management products?
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Are you concerned about upfront costs of buying
into Performance Management?
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Are you having trouble finding the right talent
to manage performance issues?
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Are you under a time crunch and want answers to
performance issues now?
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Are you tired of paying for expensive in-house
performance consultants?
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Are you tired of paying for consultants who
promise no conclusive results/answers?
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Are you worried about performance issues about
your application?
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Are you trying to find out how your ISP is
hosting your site?
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Are you interested to reassure yourself of the
connection quality promised by your NSP?
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Are you interested in making sure your commerce
application is functioning optimally?
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Do you want to proactively identify system
pressure points so you can plan ahead?
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Would you like to do periodic health checks on your web site?
There seem to be some free tools that are out
there for load testing. Why not use them instead of yours?
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Free tools lack support, and support is
critical because this is what you will need most when you are testing a
system of typical complexity.
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Free tools solve a limited set of problems, and
this may not be enough. They are cumbersome to use and may take a long
time to get to your final answer.
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Free tools cannot be extended to solve problems
that you may encounter during test.
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Free tools are not rigorously tested for accuracy of results. So the answers
may be fundamentally flawed.
Why can't I use tools from Application and Hardware
vendors?
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The tools from hardware/software vendors are
mostly developed to be freebies just to satisfy the insatiable demand of
customers for free tools. So, these tools inherit the same problems as
the free tools.
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Application Vendor tools typically are implemented to make the vendor's
application "look good". Not to give you a objective view. This is why
answers will vary depending on what you are trying to test.
My system spans several technologies, not just
web? How do you handle the management of non-web components?
We have tools that span several technologies, including the web. We
support every one of these technologies in depth. Most other tools scratch
the surface, but we have the smarts to understand the inner working of
these paradigms, which is one of the benefits that customers get. We service
application paradigms in 4 critical areas.
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Web (HTTP and IP based applications)
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Lotus Notes/Domino
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Relational Databases
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Internet Messaging (POP3, IMAP4, SMTP, NNTP, etc.)
How does Pricing work?
We have products that you can buy for US$25/month and there are others
that you can buy for US$250,000 or more. Depends on what you want to do.
We provide you with appropriate products and services to solve your problems.
How do we do it?
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We help you customize the product you need.
Every performance product you license from us is customized to meet your
needs, and we help you put it together.
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Also, we provide you only as much help as you need, with most of the help
being automated.
This approach keeps
our commitment to provide you the lowest cost of ownership.
Seems like I can do everything with some of your
low-end products that I can with your high-end. I am confused?
This is good news in a way. The problem you have or the solution
you are putting together does not need the higher cost solution. This means
that your situation is such that you cannot appreciate the value of the
high end product at this time. Congratulations! And if you ever have a
problem/solution of larger magnitude, you know where to come!
Alternatively, we have not communicated the value of our high end offering.
Please call us if this is the case and we will be happy to honestly let
you know if our high-end products can help you.
Why do other vendors charge more for low-end licenses
and a flat fee for concurrent users beyond some limit?
There are 2 reasons -
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This is because their applications do not scale
beyond a certain point, which is defined by that "limit". We have
components in our products that can help your user creation model scale
up to 100K users.
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We are focussed on performance management issues, as opposed to others
who play in the functional testing space as well. The fact that they may
not be able to solve performance problems effectively (as the scale goes
up) is the bottom line reason.
If you have more specific questions or if
you would like more information about what exactly we can do for you, drop
us a line at ContactForm.
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